Crappy support service… Can not come to financing administrator. Come re-finance techniques. Turned in the files, overlooked 5 closings. However waiting! Taking a loss. Cumbersome customer support. Crappy deal! Just how did they visited cuatro.5 billion within the sales? Ask your Says Lawyer Work environment.
It continue mobile me to the financing processors
Terrible support service. I’ve been dealing with a beneficial refinance while the zero closer to closing than just I found myself when you look at the June. Support service is bull crap. They just import me to differing people, and i am bounced doing eg a baseball. Extremely troubled and you may aggravated and you will have always been swinging my personal mortgage today. Don’t suggest The fresh new Rez at all.
My personal mortgage was which have Ditech plus it was marketed so you can The Rez
Avoid using NEWREZ….greatest mistake I’ve made. Come seeking to refi. Since the May it is currently Oct however wishing. We have sent an equivalent paperwork in the many times. Can not arrive at individuals from the cell phone. My mortgage try acknowledged 2 months back still prepared. This company is bull crap go someplace else.
The newest Rez is the terrible mortgage company!! The latest Rez called and you will accessible to refi my personal loan on an excellent straight down rate of interest. The mortgage Officer Ryan told me it might be easy “no hassle”. He in addition to said its not necessary for another assessment because mortgage was just one year dated and in addition we were not bringing people more money aside! HA… 5 weeks after he could be requesting docs they have. The loan Processor dont understand the docs We upload to their secure website. This new seriously worst financial I’ve previously worked with! Save the outrage and find several other financial!!
NewRez/Shellpoint gotten all of our home loan from Ditech. Basic payment so you can NewRez was in , and therefore we set-up via the NewRez web site having automated money on first of every month. All of the went well until . It never grabbed the newest percentage which had been said to be pulled from your bank account! I didn’t find up to i had a call into the of some unusual count claiming they certainly were NewRez, don’t consult with them while we don’t know the quantity. Examined our membership on the web via their site and you may lower and you will behold the latest Oct payment hadn’t become automatically received! Had into mobile phone having NewRez customer service instantly to obtain away that which was happening and you will is told it absolutely was particular particular “glitch”. Actually, costs having been move for fee well while the ! There is plenty of profit the latest bank account because of it! We spoke which have several some other persons towards the , on second person using commission over the telephone having the fresh statement from the woman that there will be no late costs, no fee plus it will be ACH. It’s now as well as on its web page it is exhibiting me personally that it is a keen unapplied payment! What the heck, this is the October 1 payment and may had been applied as such Instantaneously with the . Therefore we log on to the device again using them now and inquire what’s happening? Was informed you to definitely she’d instantly consult it be placed on this new October fee and you may “you’re not late” I contacted our very own lender after conversing with NewRez towards and you will the financial institution said “zero take to at the fee got requested by NewRez/Shellpoint, they (the lending company) are not stopping any payment and then we enjoys numerous currency to cover 4 several years of payments”! You will find less than 12 months kept about very first home loan and they are seriously provided visiting the state lawyer general’s office, the better providers agency, hiring an attorney and you will expenses that it out of now. The on the 2016 guaranteed approval mortgage loan credit score 550 with a $10000 down payment internet membership having NewRez shows another payment to get auto-repaid is defined to own Nov step one, however if we just be sure to glance at the planned automated costs, it informs us we cannot as the membership was “overdue”. This is so incorrect towards of numerous levels! We have Never been late when you look at the 30 ages with these home loan fee and in addition we has actually the ultimate credit score more 850! Are they now likely to fuck the credit rating? Prevent Him or her!
